Matilda & Minnow the cats
Absolutely stellar service! From the very moment we first engaged with Pet Express we felt at ease with their service to manage our pets’ overseas import. We thought doing it ourselves made sense financially and began the process on our own, but quickly we decided the price of hiring Pet Express was worth it for our peace of mind and mental health! Scotty, Simone and the rest of the Pet Express team were on top of every critical detail throughout, and the communication was exactly what we needed: reassuring, supportive, extremely informative and immediate! At one point before the pets departed, a flight was cancelled by the airline; we were told about it immediately after Pet Express had already fixed the problem with a rebooked flight, keeping that burden and stress completely off our minds. And our cats (ages 12 and 15) arrived safely and quickly settled in to their new home here. So grateful for Pet Express!