Bucky & Lucca's Trip to Australia
What a blessing to have Pet-Express as our pet relocation agent! Having done most of the vet work and import permitting myself, I originally intended to take care of the whole process myself relocating my two dogs from San Francisco to Melbourne. But at one point it just became apparent to me that I need a trustworthy agent to make sure the whole process is a one-shot success since Australia is the most stringent when it comes to bio-security.
After some initial comparison, Pet-Express really impressed me with their responsiveness, professionalism, as well as human understanding. First, they were able to tailor their quote to my specific case, then Scott the owner reached out personally to answer some of my most troubling questions. Simone has also been very helpful at every step along the way making sure a smooth process. Particularly in our instance where we had an inexperienced vet, if not for Pet-express’s help our dogs would be at risk of denied entry. A situation like this really highlighted the importance of having a responsible relocation agent at your back.
Overall we were grateful to have Pet-Express at our service. I would highly recommend Pet-Express.