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Roxy's move from Washington, DC to Canberra, Australia

Roxy's move from Washington, DC to Canberra, Australia

We had 8 months to plan our relocation to Australia and for me the biggest worry was importing our dog, Roxy who suffers from separation anxiety. After viewing the import requirements online, I knew that we had to get some help as the process is extremely complicated with a strict timeline and many requirements that need to be satisfied. I spent over a month researching pet moving companies and was quite overwhelmed until I got a lovely phone call from the company owner of Pet Express who not only told me about his own personal experience of moving his pets but was able to answer all my questions and dramatically reduced my anxiety about the whole process. I was then put in touch with Simone who has amazing expertise in moving pets to Australia.

Simone managed the six month process from start to finish and held my hand every step of the way. We were provided with clear instructions as to what we needed from our USDA vet along with information regarding approved laboratories for the blood tests. Simone checked each document to make sure it was compliant and kept in regular contact with me. At no time did my emails go unanswered. My vet was incredibly impressed with the organization and how easy it was for her to follow the necessary steps. Her assistant was also directly in contact with Pet Express who quickly answered all her questions regarding the reporting. Simone also took care of all the flight and quarantine bookings.

I highly recommend Pet Express and especially Simone if you need to import your pet to Australia. Because of them, the whole process ran smoothly, and both Roxy and I were a lot less anxious. It is clear that the whole team love animals and work really hard to achieve the best possible outcomes for them. Thank you Simone and Pet Express for bringing our wonderful dog Roxy home!

Read her full story here!

Jimmy, Wicket, Mali & Rosie Pig

Jimmy, Wicket, Mali & Rosie Pig

Pet Express did a terrific job of moving our pets from Austin, Texas to Melbourne, Australia. The transport agent who met us in Austin to lodge our pets went out of her way to make sure our pack made it to Los Angles safely and securely and the handlers in Los Angeles did an incredible job of managing our sometimes difficult fur family.

Finally, there was Scott and Simone who despite the 14 hour time difference kept us updated and informed throughout the whole process and were always on the end of the phone when we needed them. I am confident this journey would not have been the success that it was, had it not been for the dedication of these two pet transport angels.

Thanks Pet Express for helping to guide us through what would otherwise have been an extremely stressful and time consuming experience.

Gomez & Phillis – German Shepherds

My vet in Los Angeles recommended Pet Express, as he had only heard good things. So happy he did. We had to ship our furry babies, TWO German Shepherds, from LA to NY for work, after selling our house, packing and moving, in the course of 20 days, while caring for a sick family member with cancer. No small feat! Scott and his team made it all super easy. My dogs arrived mellow, relaxed and quite happy. ( If you know German Shepherds, you know they can be extremely sensitive when stressed, but we simply didn’t see any signs of stress on them whatsoever.) PET EXPRESS used a carrier that transports horses, dogs, cats all in a climate controlled, pressurized cabin. Not the horrible dark “cargo hold” I was imagining at all. My dogs were delivered to me clean and chill, tails wagging. I’m forever grateful. Highly recommend.

Matilda & Minnow the cats

Matilda & Minnow the cats

Absolutely stellar service! From the very moment we first engaged with Pet Express we felt at ease with their service to manage our pets’ overseas import. We thought doing it ourselves made sense financially and began the process on our own, but quickly we decided the price of hiring Pet Express was worth it for our peace of mind and mental health! Scotty, Simone and the rest of the Pet Express team were on top of every critical detail throughout, and the communication was exactly what we needed: reassuring, supportive, extremely informative and immediate! At one point before the pets departed, a flight was cancelled by the airline; we were told about it immediately after Pet Express had already fixed the problem with a rebooked flight, keeping that burden and stress completely off our minds. And our cats (ages 12 and 15) arrived safely and quickly settled in to their new home here. So grateful for Pet Express!

Tucker the Labradoodle

Tucker the Labradoodle

We recently moved to Australia from NY and when researching the process to ship our dog it seemed quite daunting. But then we found Pet Express. Right from the start they were very helpful and made the entire process an easy one. From the start, Scott and Tisha went above and beyond with all their help and support. When we first inquired about the transport process, Scott called me to answer all my questions. Tisha would always promptly follow up with any of my questions. She checked in on me during as I was preparing my dog for his epic journey. Once we got to Australia Scott was such a helpful point of contact. He keep me up to date with my dog and when he would arrive. Scott continued to answer all my questions while my dog was in quarantine. Scott even checked up on my dog after he arrived home! Every Pet Express employee we encountered during this undertaking cared about the well being of my dog. It was nice and comforting to get photos and written updates on my dog’s wellbeing. If anyone is planning to ship their animal overseas definitely give Pet Express a call!

Delilah the Labrador Retriever

Delilah the Labrador Retriever

A+ service from beginning to end. When I received word that I would be transferring to Australia from the US East Coast, our family already knew our dog would be joining us, after all she is part of the family. Anyway, I had heard the horror stories with regards to the importing of dogs into Australia and how intense the process is and how precise you must be. I had done my homework and knew I could cover a lot of it but there were certainly aspects that I would need assistance. I contacted a number of pet travel services out there and after some research, emails and even a phone call or two, my mind was set on Pet Express. From the moment I spoke to John Manning, I knew he was our guy. He made me feel at ease and that there were “no worries”. He provided a very detailed schedule of exactly what needed to happen with regards to vet appointments on my side. We were spot on, they booked the quarantine dates, booked the travel, arranged for airport transfers, everything! From the time Delilah (our black lab) was picked up, we had daily reports and photos all the way until she arrived at quarantine. Even during quarantine they would receive updates and pass them on so I knew how she was doing. Our Delilah made it to us safe and sound, happy as could be and all EXACTLY as was scheduled months earlier. Such amazing customer service from John, Simone, Mia and their Australian sister company, JetPets. Great job team…..we will certainly be reaching out for your assistance in a few short years when we return to the states.

Tango the Australian Cattle Dog

Tango the Australian Cattle Dog

It’s a big decision to move one’s beloved pet across the globe. It’s a also a big move for the pet! I cannot fault Pet Express in their assistance to help move our dog back home (Australia) from the US from the very first time I contacted them for a quote, until I picked my dog up from the airport. They were extremely responsive – and patient – in answering all my questions throughout. Importantly, they were very knowledgeable about the intricacies of Australian quarantine and import laws, and provided a timeline and checklist to ensure everything was done correctly and on time. And perhaps best of all, as my dog travelled across country, they provided me multiple updates, emails and photos. (Not that cost is the driving factor when looking after a family member, but they were also very competitive on price.) My dog arrived home after her stint in Quarantine (who, unlike Pet Express, does not give regular updates) happy and healthy. We give Pet Express five barks!

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