Roxy's move from Washington, DC to Canberra, Australia
We had 8 months to plan our relocation to Australia and for me the biggest worry was importing our dog, Roxy who suffers from separation anxiety. After viewing the import requirements online, I knew that we had to get some help as the process is extremely complicated with a strict timeline and many requirements that need to be satisfied. I spent over a month researching pet moving companies and was quite overwhelmed until I got a lovely phone call from the company owner of Pet Express who not only told me about his own personal experience of moving his pets but was able to answer all my questions and dramatically reduced my anxiety about the whole process. I was then put in touch with Simone who has amazing expertise in moving pets to Australia.
Simone managed the six month process from start to finish and held my hand every step of the way. We were provided with clear instructions as to what we needed from our USDA vet along with information regarding approved laboratories for the blood tests. Simone checked each document to make sure it was compliant and kept in regular contact with me. At no time did my emails go unanswered. My vet was incredibly impressed with the organization and how easy it was for her to follow the necessary steps. Her assistant was also directly in contact with Pet Express who quickly answered all her questions regarding the reporting. Simone also took care of all the flight and quarantine bookings.
I highly recommend Pet Express and especially Simone if you need to import your pet to Australia. Because of them, the whole process ran smoothly, and both Roxy and I were a lot less anxious. It is clear that the whole team love animals and work really hard to achieve the best possible outcomes for them. Thank you Simone and Pet Express for bringing our wonderful dog Roxy home!