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Squish & Stump's safe travels to Australia during COVID-19

Squish & Stump's safe travels to Australia during COVID-19

I just wanted to reach out to express my extreme thanks to you and your team, especially Simone. From the call you gave us 2 years ago, to our lady babies arriving in Sydney yesterday, it has been such a whirlwind, but we have felt so supported every step of the way.

Simone has been an amazing support person. She answered all of my questions (often twice) with such kindness, clarity and within the day. When we were told we had to leave the country, she re-orgnaized our pet’s entire flight and quarantine stay within an hour. This also allowed us to ensure our own safety, as we could also book an earlier flight. It was only because of the vet schedules that we had followed, provided by Simone, and supported by Khiara on the US side, that we were in a position to do so.

My mother expressed it best when she said, “I wish Pet Express could have taken care of you!”. This experience, when your fur babies are your family, is already so stressful and uncertain. However, we felt supported every step of the way. If this is how your team operates in a global pandemic, you all deserve a gold medal.

Thank you so much for everything you and your team have done for us, Squish E Burrito and Stump E Margarita. We literally could not have done this without you and your team.

Ziva's big journey from California to Australia

Ziva's big journey from California to Australia

OMG! Simone has been AMAZING!!! throughout this huge journey. Everyone made Kendra and Ziva feel so welcome when she dropped Ziva off at your facility. It was the best experience she has had.

All your staff have been sincerely amazing and I commend you on such a great team. While Ziva has been with you guys boarding everyone has given me so much great feed back and beautiful photos that I have tears in my eyes each day of happiness. I even received updated pictures before she boarded and even today about the plane just been delayed and now arrived.

All this has meant the world to me of reassurance my baby girl has been in the best hands. I sincerely couldn’t have asked for a better partnership with you guys and I have been sharing your page on my FB and bragging to the other importers how lucky we are with you guys. You all have helped me make my dream come true and without stress or issues to bring my beautiful girl home.

You and your team ROCK!

Charlie's move from the USA to Sydney, Australia

Charlie's move from the USA to Sydney, Australia

Pet express went above and beyond transporting my vivacious miniature labradoodle from Denver USA to Sydney Australia with tremendous care.

Their ‘make it happen’ attitude and passionate understanding that Charlie is not just an animal, she is family blew me away. I received consistent and heart-warming updates during the current state of the world, flight delays, and personal workplace uncertainties. Despite the adversity, they juggled the constrains of veterinary protocols with love, compassion, and uttermost professionalism.

Pet Express, thank you.

Luna's New Life in New Zealand

Luna's New Life in New Zealand

We used pet express to have our Luna shipped from the US to New Zealand. Honestly, figuring out a way to get her to NZ was one of the most stressful parts of relocating. Going with Pet Express was the remedy to that stress!

Our contact Tisha was extremely responsive and very sweet to us throughout the entire process. We had to wait 5 months for our girl to finally fly to us (Due to NZ laws). When she finally started her trip, she had to stop in LA and stay for 2 nights. During that time we were kept up to date with how she was doing and sent a bunch of pictures, which was SUPER reassuring. Once she finally was ready for the big flight across the ocean, we got some final pictures and were kept in the loop once she landed.

After 10 days in quarantine, we finally got to pick her up. Picture is taken when we picked her up to take her home 🙂

Trust me, don’t try to relocate a pet overseas on your own. We looked into it, it’s not worth any cost savings trying to handle on your own. If you’re on the fence about it, just do it, you won’t regret it. Life is always better with a dog.

Tia, Buddy & Chewee's Travels to Australia

Tia, Buddy & Chewee's Travels to Australia

Pet-Express did a magnificent job for my animals. It was a long process to prepare and move them and no matter what my questions were someone would respond with information and reassurance.

When I received the quote for the migration of my family I was given an explanation of estimated costs that entailed. It was very reasonable because of the knowledge of legal requirements between the. US and Australia can be daunting for someone as inexperienced as me. The reassurance for just that is worth every penny. To get quality care for my family is immeasurable.

I recommend Pet-Express to anyone needing to have their pets travel. Every service provider I interacted with was kind, genuinely concerned for each of my kids and, incidentally, was interested in my well being and alleviating my anxiety for them. Pictures along the way were a lifesaver.

Bubba's big trip to New Zealand

Bubba's big trip to New Zealand

From start to finish, Janice and team were supremely helpful and professional and walked me through every step of the way in helping get my boy to New Zealand.

When you are helping to transfer your life, along with a little furry friend, you are already stressed for myriad reasons. So when I found Pet Express and I was coached through at each phase, I was truly given peace in the knowledge that Bubba was going to be ok through this process, and knew exactly what to expect thanks to the expertise of Pet Express.

I would not trust just anyone to handle my boy’s care, and the job they did from the first phone call, all the way through to delivery in New Zealand, was nothing short of amazing!!! 5 STARS 10 if there were such a thing!!!

Toma's travels to Japan

Toma's travels to Japan

Relocating from the United States to Japan is a long and complex process involving major decisions and actions in planning, organization, and execution. Our two-year-old dog, Toma, would be making the journey with us.

After careful research and consideration, we selected Pet Express as our transportation partner. While there were a number of choices, our conversations with the company’s representative, Ms. Janice, won our business. The subsequent performance by Pet Express was flawless. They coordinated all the health-related final details and paperwork with my vet, arranged for Toma to be picked-up at my Boston hotel on the morning of our departure and put him on the Lufthansa flight, kept in touch with us during his travels––the photo of him in Frankfort brought smiles and tears to family waiting in Tokyo––and ensured his safe and successful Japan arrival and delivery.

Thank you Pet Express for a job well done. Read my full story here!

Pregnant Portia's journey to Australia

Pregnant Portia's journey to Australia

I just wanted to check in and say how grateful we are for the fabulous service you all provided in getting not only Portia but also her unborn babies home to us in Australia safe and sound!! Having many companies tell us that getting Portia back pregnant was impossible, it was amazing to have you all so supportive in finding solutions, but also to every other hurdle we threw at you in the course of this exercise!

Thank you all again!

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