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From Canada to the US to New Zealand - Doug's journey home during difficult times

From Canada to the US to New Zealand - Doug's journey home during difficult times

As with many people and their animals, our Labrador Retriever, Doug, is more than just a pet to us; he is family. We were stuck in a difficult situation during COVID-19 immigrating to New Zealand from Canada. At a baseline importing your animal to New Zealand is complicated, but this was amplified during COVID-19 as Canada was not exporting any animals. We sought out Pet Express late in the process to change from a Canadian to American pet transporter. We made this switch 1.5 months prior to our departure date and our goal was for our dog to come with us when we made the move. Luckily, Pet Express was up for the challenge.

Click here to read Doug’s full story!

*Spoiler alert* Doug is loving exploring New Zealand with his family and making new memories.

“I would highly recommend Pet Express as a pet transport agency. They were able to quickly establish a trusting relationship, persevere during tough times, and took great care of our dog. We could not have asked for anything more. It means the world to us to have our whole family together in New Zealand”.

Vegas travels home to Australia during Pandemic

Vegas travels home to Australia during Pandemic

I cannot recommend Pet Express highly enough. 2020 has been beyond stressful for everyone, throw in trying to move home to Australia in the middle of a pandemic, and then throw in trying to get your dog home to Australia also and you have yourself a whole state of despair.

There are so many intricacies involved in preparing a pet for Australian Quarantine- it’s overwhelming. Having Pet Express take care of every detail – ensuring nothing is missed, and having them use their connections to push approvals through, makes the whole process so much less stressful.

The team are all animal lovers and so patient dealing with helicopter dog mamas like myself! The whole team showed Vegas so much love on the day of his departure and helped calm him for an epic and traumatic journey. The owners- Scott and Christine, are awesome, patient, animal-loving Aussies who are so experienced in this business. I couldn’t imagine going through this with anyone else.

Sweet Coco Bear's trip home to Australia

Sweet Coco Bear's trip home to Australia

I can’t recommend Pet Express enough!! Working with them was a dream. They were on top of every step of the process. Constantly dotting the i’s and crossing the t’s.

There are so many moving parts, and especially with the ongoing flight cancellations, it was a dream to have them on top of everything. As an anxious dog mum, I was constantly frantic and whenever I reached out to Lex, my designated agent, she was always so calming and put my mind at ease. I’m still stuck in hotel quarantine, but my dog Coco Bear has now safely been delivered to my parent’s house. From all the videos and photos I’ve received, and of course the feedback from my parents, Coco is in such good spirits and acting like his best self! Thank you again Pet Express!!! You have no idea how appreciative I am of everything you guys did!

Jasmine's safe arrival in New Zealand

Jasmine's safe arrival in New Zealand

Hello everyone at Pet Express!

My fur baby Jasmine arrived safely in Wellington yesterday and we are so, so happy to see each other! Thank you all for all your work arranging her trip over the past few months. I was very impressed with your prompt and thorough replies to my questions, and especially with your warmth and reassurance during the whole process. I found your company very reliable and professional and will recommend it to my friends if they ever need to fly a pet somewhere.

Thanks again, I couldn’t be happier to have my Jasmine safe with me in New Zealand!

Squish & Stump's safe travels to Australia during COVID-19

Squish & Stump's safe travels to Australia during COVID-19

I just wanted to reach out to express my extreme thanks to you and your team, especially Simone. From the call you gave us 2 years ago, to our lady babies arriving in Sydney yesterday, it has been such a whirlwind, but we have felt so supported every step of the way.

Simone has been an amazing support person. She answered all of my questions (often twice) with such kindness, clarity and within the day. When we were told we had to leave the country, she re-orgnaized our pet’s entire flight and quarantine stay within an hour. This also allowed us to ensure our own safety, as we could also book an earlier flight. It was only because of the vet schedules that we had followed, provided by Simone, and supported by Khiara on the US side, that we were in a position to do so.

My mother expressed it best when she said, “I wish Pet Express could have taken care of you!”. This experience, when your fur babies are your family, is already so stressful and uncertain. However, we felt supported every step of the way. If this is how your team operates in a global pandemic, you all deserve a gold medal.

Thank you so much for everything you and your team have done for us, Squish E Burrito and Stump E Margarita. We literally could not have done this without you and your team.

Ziva's big journey from California to Australia

Ziva's big journey from California to Australia

OMG! Simone has been AMAZING!!! throughout this huge journey. Everyone made Kendra and Ziva feel so welcome when she dropped Ziva off at your facility. It was the best experience she has had.

All your staff have been sincerely amazing and I commend you on such a great team. While Ziva has been with you guys boarding everyone has given me so much great feed back and beautiful photos that I have tears in my eyes each day of happiness. I even received updated pictures before she boarded and even today about the plane just been delayed and now arrived.

All this has meant the world to me of reassurance my baby girl has been in the best hands. I sincerely couldn’t have asked for a better partnership with you guys and I have been sharing your page on my FB and bragging to the other importers how lucky we are with you guys. You all have helped me make my dream come true and without stress or issues to bring my beautiful girl home.

You and your team ROCK!

Charlie's move from the USA to Sydney, Australia

Charlie's move from the USA to Sydney, Australia

Pet express went above and beyond transporting my vivacious miniature labradoodle from Denver USA to Sydney Australia with tremendous care.

Their ‘make it happen’ attitude and passionate understanding that Charlie is not just an animal, she is family blew me away. I received consistent and heart-warming updates during the current state of the world, flight delays, and personal workplace uncertainties. Despite the adversity, they juggled the constrains of veterinary protocols with love, compassion, and uttermost professionalism.

Pet Express, thank you.

Luna's New Life in New Zealand

Luna's New Life in New Zealand

We used pet express to have our Luna shipped from the US to New Zealand. Honestly, figuring out a way to get her to NZ was one of the most stressful parts of relocating. Going with Pet Express was the remedy to that stress!

Our contact Tisha was extremely responsive and very sweet to us throughout the entire process. We had to wait 5 months for our girl to finally fly to us (Due to NZ laws). When she finally started her trip, she had to stop in LA and stay for 2 nights. During that time we were kept up to date with how she was doing and sent a bunch of pictures, which was SUPER reassuring. Once she finally was ready for the big flight across the ocean, we got some final pictures and were kept in the loop once she landed.

After 10 days in quarantine, we finally got to pick her up. Picture is taken when we picked her up to take her home 🙂

Trust me, don’t try to relocate a pet overseas on your own. We looked into it, it’s not worth any cost savings trying to handle on your own. If you’re on the fence about it, just do it, you won’t regret it. Life is always better with a dog.

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