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Your pet will be part of the Pet Express family! Pets are important members of our family and we believe that’s how they should be treated.

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Bubba's big trip to New Zealand

Bubba's big trip to New Zealand

From start to finish, Janice and team were supremely helpful and professional and walked me through every step of the way in helping get my boy to New Zealand.

When you are helping to transfer your life, along with a little furry friend, you are already stressed for myriad reasons. So when I found Pet Express and I was coached through at each phase, I was truly given peace in the knowledge that Bubba was going to be ok through this process, and knew exactly what to expect thanks to the expertise of Pet Express.

I would not trust just anyone to handle my boy’s care, and the job they did from the first phone call, all the way through to delivery in New Zealand, was nothing short of amazing!!! 5 STARS 10 if there were such a thing!!!

Toma's travels to Japan

Toma's travels to Japan

Relocating from the United States to Japan is a long and complex process involving major decisions and actions in planning, organization, and execution. Our two-year-old dog, Toma, would be making the journey with us.

After careful research and consideration, we selected Pet Express as our transportation partner. While there were a number of choices, our conversations with the company’s representative, Ms. Janice, won our business. The subsequent performance by Pet Express was flawless. They coordinated all the health-related final details and paperwork with my vet, arranged for Toma to be picked-up at my Boston hotel on the morning of our departure and put him on the Lufthansa flight, kept in touch with us during his travels––the photo of him in Frankfort brought smiles and tears to family waiting in Tokyo––and ensured his safe and successful Japan arrival and delivery.

Thank you Pet Express for a job well done. Read my full story here!

Pregnant Portia's journey to Australia

Pregnant Portia's journey to Australia

I just wanted to check in and say how grateful we are for the fabulous service you all provided in getting not only Portia but also her unborn babies home to us in Australia safe and sound!! Having many companies tell us that getting Portia back pregnant was impossible, it was amazing to have you all so supportive in finding solutions, but also to every other hurdle we threw at you in the course of this exercise!

Thank you all again!

Bucky & Lucca's Trip to Australia

Bucky & Lucca's Trip to Australia

What a blessing to have Pet-Express as our pet relocation agent! Having done most of the vet work and import permitting myself, I originally intended to take care of the whole process myself relocating my two dogs from San Francisco to Melbourne. But at one point it just became apparent to me that I need a trustworthy agent to make sure the whole process is a one-shot success since Australia is the most stringent when it comes to bio-security.

After some initial comparison, Pet-Express really impressed me with their responsiveness, professionalism, as well as human understanding. First, they were able to tailor their quote to my specific case, then Scott the owner reached out personally to answer some of my most troubling questions. Simone has also been very helpful at every step along the way making sure a smooth process. Particularly in our instance where we had an inexperienced vet, if not for Pet-express’s help our dogs would be at risk of denied entry. A situation like this really highlighted the importance of having a responsible relocation agent at your back.

Overall we were grateful to have Pet-Express at our service. I would highly recommend Pet-Express.

Ade's exciting move from the US to Scotland

Ade's exciting move from the US to Scotland

We recently moved to Scotland for school, and our flight told us last minute that our cat could not fly with us. Alexandra from pet express helped us get our cat from Cincinnati, Ohio to Edinburgh, Scotland. I am very pleased with the services that were provided, especially since Alexandra and this company help us on such short notice (I’m talking a week and a half) to get us our cat on time and safely.

I can not thank those who work at pet express enough for getting us our cat safely. If you are considering using this service I would 100 percent recommend it. This company ensures your pet’s safety and I can guarantee it is not a scam. It was 100% worth the price and if we need an animal brought to us overseas I would work with them again.

Vespa's travels to Perth, Western Australia

Vespa's travels to Perth, Western Australia

Scott, Simone and the Pet Express team could not have been more helpful in relocating our dog Vespa from San Diego, California to Perth, Western Australia. They took care of everything from preparing his vet schedule for all the treatments and tests needed to bring a dog into Australia, arranging transport from San Diego to Los Angeles, his flight from LA to Melbourne for his 10 day ‘holiday’ in quarantine, and finally his flight across to Perth (including home delivery!). They kept us informed of his well being every step of the way and after his long journey our mutt was delivered back to us in great shape. Thanks again to the Pet Express crew, if you’re moving a pet, you’re in good hands with this team.

Viktor & Kashmir's big trip to Vietnam

Viktor & Kashmir's big trip to Vietnam

We had to transport 2 Black Russian Terriers from NYC to Hanoi, Vietnam. One dog was almost 12 years old, but we could not leave him behind and he would not have wanted to be left behind, so we took a chance fully understanding the dangers of transporting an older pet.

Janice was very helpful and over the course of a year….yes, a year because we were VERY concerned, Janice walked us through the process, reassuring us every step of the way.

At one point we had to reschedule the trip forward a few days because the King of Thailand was being coronated and the entire country of Thailand was shut down to honor the New King. Janice, Joy, in Bangkok and the staff of Pet Express rebooked and scheduled the new flights without a hitch. They even called the USDA for us when we had some paperwork confusion.

The boys arrived in Hanoi, Happy and healthy. How relieved we were. We got updated and photos along the way if possible. The pet handlers were able to walk the boys and everything!! I was concerned about my younger dog being too insecure and nervous, but the staff in Bangkok had him out and he got to roll around in grass, which is his favorite thing.

We will definitely be using Pet Express’ Services for our return trip. Thanks to everyone at Pet Express and a special thank you to Janice who had to deal with my worries.

Boopie - 12yr old Chihuahua

Boopie - 12yr old Chihuahua

After my partner moved from NY to Adelaide Australia, she left her chihuahua “Boopie” back at home with her parents, because he was older (12), and happy and they were very attached to him, and we couldn’t afford to bring him to Australia. Diane missed him terribly. Diane moved back to Australia a few months later, and we relied on the help of Simone, answering my countless questions, and phone calls, with a detailed itinerary of what he needed and when from his vet – and she made sure all of his papers met the very strict criteria that Australia has for pet immigration.

As the day got closer, Sandii started contact with us, until Boopie was picked up from mom and dads house in Long Island and taken to JFK. While he was in the boarding facility in LA, we received daily emails with photos, and it was SUCH a relief to see him and see his wonderful big room, with food, water, and a bed. (LOVE the new rooms you’ve got Scott, wish I could see it in person!!) And what appeared to be very caring handlers who took him for walks! Sandii called Diane’s mom back in New York to update her also – it was a very very stressful time for us all, and just having the emails and photos helped us so much. (Australian quarantine gave us absolutely no updates, and it was the longest 10 days of our lives, waiting to see if he was ok!)

I have no idea how much it would be to do all of this on your own, without using a pet travel company. It was a no brainer for me to use a company, and after speaking with Scotty initially – an absolute no brainer to use pet express. He has a heart of gold and his mother should be proud of the man she raised.

Pet express took away all of the stress of making sure all of the criteria were met, at the right time. All of the stress of his actual travel. Our animals are family, and it’s a no brainer to use only the best when it comes to their care. Thank you Scott, Simone, and Sandii, and the handlers, and anyone else who helped bring our very anxious timid old chihuahua across the world. We are beyond happy to have him here in the little old Adelaide hills, and so grateful for your assistance. ❤️❤️ Much love, Leonie, Diane and Boopie!

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Google Rating
4.8
Based on 41 reviews