Squish & Stump's safe travels to Australia during COVID-19
I just wanted to reach out to express my extreme thanks to you and your team, especially Simone. From the call you gave us 2 years ago, to our lady babies arriving in Sydney yesterday, it has been such a whirlwind, but we have felt so supported every step of the way.
Simone has been an amazing support person. She answered all of my questions (often twice) with such kindness, clarity and within the day. When we were told we had to leave the country, she re-orgnaized our pet’s entire flight and quarantine stay within an hour. This also allowed us to ensure our own safety, as we could also book an earlier flight. It was only because of the vet schedules that we had followed, provided by Simone, and supported by Khiara on the US side, that we were in a position to do so.
My mother expressed it best when she said, “I wish Pet Express could have taken care of you!”. This experience, when your fur babies are your family, is already so stressful and uncertain. However, we felt supported every step of the way. If this is how your team operates in a global pandemic, you all deserve a gold medal.
Thank you so much for everything you and your team have done for us, Squish E Burrito and Stump E Margarita. We literally could not have done this without you and your team.