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Matt Tenorio the DOG
from San Francisico to Phillipines
We picked up Skipper as scheduled on Saturday, 08 Oct at the Manila International Airport. Everything went fine, though the process took nearly four hours. There were quite a few clearances required through the Bureau of Quarantine, Bureau of Customs, and the cargo warehouse itself (both Philippine Airlines Cargo and its cargo handling/warehousing subcontractor). The process required making several trips between the warehouse (where Philippine Airlines Cargo and their subcontractor are located) and the (passenger) arrivals terminal (where Quarantine and Customs officials are located). Luckily, I ran into a broker who was picking up a dog who had arrived, at about the same time, on another Philippines Airlines flight from Canada. He kindly took me under his wing and I just followed him around to collect all the required signatures...and eventually Skipper. Thanks for your help. As I said before, it really did work out for the best to use your services. Traveling with the kids and all that baggage went much smoother without us having to be concerned with Skipper's welfare, as well.
I forgot to mention...thanks for catching the miss, on my part, regarding leptosporosis vaccine and the additional requirements for Philippines Consulate document certification that are not mentioned on the import permit
Ebony, Saki, Samantha and Mr. Nick the DOG
from San Francisico to Phoenix
Everything went so smoothly in transporting Ebony, Saki, Samantha and Mr. Nick to Phoenix -- Jennie was wonderful and delivered them all intact before noon on Saturday, none the worse for wear from their red-eye out of SFO. They were all quite vocally happy to be reunited with me, and I with them -- had a grand old Mother's Day yesterday. I can't thank you enough for everything that you did to facilitate this process -- I will be happy to recommend Pet-Express to all of my friends! You and all of your people are amazing!
Taz the DOG
from Washington DC to Melbourne ,Australia
We write with pleasure regarding Pet-Express, particularly referring to Mark Botten. Our family arrived in Washington DC in June 05, with a 12 month posting, representing the Australian Defence Force. Due to the brevity of our stay, we made the decision as a family to house our two boxer dogs at our Veterinary Hospital in Adelaide as "Clinic Dogs"- this was a tough decision for all of us, but we knew they would be well taken care of and loved.
Although we were missing our pets, we made it until around Mid August when the void in our hearts surfaced. Pet adoption was considered and enquiries were made about "Katrina rescue dogs." Without a particular breed in mind to adopt, Lyndal contacted Mark Botten at Pet-Express with the idea. Right from the initial inquiry, Mark was extremely helpful and knowledgeable about Pet transport. Additionally, because Mark is a "fellow Aussie", there was a warm sense of understanding. He mentioned that the size of the pet affected the costing, along with explaining the process from start to finish. Mark was honest and alleviated our concerns about the perceived "risks". Even in the embryonic stages of business with Pet-Express, there was a sense of professionalism and diligence.
Eventually, our family was chosen by a delightful adult rescue dog - amazingly, already tagged with the name "Taz". Immediately, we contacted Mark with news of our small "new addition". Mark re-affirmed our responsibilities in getting our baby home to Australia.
In the preparatory stage, Mark liaised with our Vet and partnered us through the administrative details. It was consistently emphasized by Mark that Taz was an important part of our family and not an object to export. This kind of approach worked extremely well and we always felt we were getting the "real picture" with Mark and his team.
Although, putting our pet in the hands of strangers involved in Air Cargo was stressing at times, Mark made himself available to us, reassured us and helped us ensure that theT's were crossed and the I's dotted. This made the experience run smoothly and efficiently.
Taz traveled from DC to San Francisco and was homed overnight at Pet-Express. Mark personalized the service further by making a sterling effort to get to know Taz and discovered instinctively what made him tick. Taz responded very well to Mark and we were totally delighted to know that he was in very safe hands.
The next stage of the journey for Taz was the overseas flight. Taz traveled well and landed in Melbourne, arriving at AQIS in Spotswood in great health. We had a friend visit Taz immediately and he was able to take photos. I could see instantly that he was happy, healthy and in good hands. I'm sure Mark's excellent communication with the Melbourne AQIS team smoothed the path for a happy ending.
In summary, we have found Mark and the Pet-Express team to be professional, accessible, caring, knowledgeable, "switched on", "hands on" and delightful to do business with. We would not have any hesitation in recommending Mark Botten and Pet-Express USA.
Sam and Cali the DOG
from San Francisco to Boston
Thanks for taking such good care of our retrievers, Sam and Cali, during our recent cross-country move. The manner in which you picked up the dogs reassured
us that they were not only in competent but loving hands.
Prior to meeting you, we had been very concerned about their cross-country journey. But the way you explained coordination of flight times with weather conditions, recommended kennel sizes and even loved toys and blankets for the kennel quickly reassured us that our dogs were with experienced, caring professionals. At a very stressful time for us, you couldn’t have made it emotionally or physically easier. We are extremely grateful and will use your service for our future moves!
Mouse and Bean the CAT
from San Francisco to Sydney
Regarding my cats’ journey to Australia, many thanks for all your help with this. It’s such a pleasure to deal with professionals and good to know my girls are in such good hands. Can I just say what a pleasure it has been to deal with a company so professional and helpful as yours.