Scott, Simone and the Pet Express team could not have been more helpful in relocating our dog Vespa from San Diego, California to Perth, Western Australia. They took care of everything from preparing his vet schedule for all the treatments and tests needed to bring a dog into Australia, arranging transport from San Diego to Los Angeles, his flight from LA to Melbourne for his 10 day 'holiday' in quaratine, and finally his flight across to Perth (including home delivery!). They kept us informed of his well being every step of the way and after his long journey our mutt was delivered back to us in great shape. Thanks again to the Pet Express crew, if you're moving a pet, you're in good hands with this team.
I would to thank each and every team member who helped bring my princess home safe! Simone and her team were incredible! They were in contact with me throughout the whole 7 months of preparation before my Nala could travel from LA to Melbourne. I asked a million questions over and over again to make sure everything goes safely and they were never bothered or upset. On the contrary, they were so happy to explain everything to me! When Nala was staying with them before her flight, they kept on sending me photos of her which kept me calm and relaxed. It's worth every penny! Thank you again!
It's a big decision to move one's beloved pet across the globe. It's a also a big move for the pet! I cannot fault Pet Express in their assistance to help move our dog back home (Australia) from the US from the very first time I contacted them for a quote, until I picked my dog up from the airport. They were extremely responsive - and patient - in answering all my questions throughout. Importantly, they were very knowledgeable about the intricacies of Australian quarantine and import laws, and provided a timeline and checklist to ensure everything was done correctly and on time. And perhaps best of all, as my dog travelled across country, they provided me multiple updates, emails and photos. (Not that cost is the driving factor when looking after a family member, but they were also very competitive on price.) My dog arrived home after her stint in Quarantine (who, unlike Pet Express, does not give regular updates) happy and healthy. We give Pet Express five barks!
A+ service from beginning to end. When I received word that I would be transferring to Australia from the US East Coast, our family already knew our dog would be joining us, after all she is part of the family. Anyway, I had heard the horror stories with regards to the importing of dogs into Australia and how intense the process is and how precise you must be. I had done my homework and knew I could cover a lot of it but there were certainly aspects that I would need assistance. I contacted a number of pet travel services out there and after some research, emails and even a phone call or two, my mind was set on Pet Express. From the moment I spoke to John Manning, I knew he was our guy. He made me feel at ease and that there were "no worries". He provided a very detailed schedule of exactly what needed to happen with regards to vet appointments on my side. We were spot on, they booked the quarantine dates, booked the travel, arranged for airport transfers, everything! From the time Delilah (our black lab) was picked up, we had daily reports and photos all the way until she arrived at quarantine. Even during quarantine they would receive updates and pass them on so I knew how she was doing. Our Delilah made it to us safe and sound, happy as could be and all EXACTLY as was scheduled months earlier. Such amazing customer service from John, Simone, Mia and their Australian sister company, JetPets. Great job team.....we will certainly be reaching out for your assistance in a few short years when we return to the states.
We recently moved to Australia from NY and when researching the process to ship our dog it seemed quite daunting. But then we found Pet Express. Right from the start they were very helpful and made the entire process an easy one. From the start, Scott and Tisha went above and beyond with all their help and support. When we first inquired about the transport process, Scott called me to answer all my questions. Tisha would always promptly follow up with any of my questions. She checked in on me during as I was preparing my dog for his epic journey. Once we got to Australia Scott was such a helpful point of contact. He keep me up to date with my dog and when he would arrive. Scott continued to answer all my questions while my dog was in quarantine. Scott even checked up on my dog after he arrived home! Every Pet Express employee we encountered during this undertaking cared about the well being of my dog. It was nice and comforting to get photos and written updates on my dog’s wellbeing. If anyone is planning to ship their animal overseas definitely give Pet Express a call!
